Terms and Conditions

Terms and Conditions Foreign Currency Exchange

1) Currency can be returned with the new price according to the market rate.

2) No claims will be entertained after leaving the cash counter, hence kindly check your cash before leaving.

Telegraphic Transfer

3) Payment against this remittance is subject to the laws prevailing:

  • In the UAE at the time application.
  • In the payee‘s country upon payment of remittance proceeds.

4) AI Dhahery Money Exchange is not responsible for any incorrect information in the application, once the application is accepted and signed by the customer and released by the cashier.

5) Al Dhahery Money Exchange reserves the right to charge the customer for any change done thereafter.

6) If the TT (Telegraphic Transfer)/ Corporate remittance remain unpaid, the customer can only claim the value thereof at the Exchange‘s buying rate of the day when the refund takes place or the original rate at which the transaction was made, whichever is lesser. The refund claim shall only be for the principal amount, excluding charges and will not exceed the original amount paid by the customer.

7) The customer understand and accepts that AI Dhahery Money Exchange shall not be liable for any anticipatory less or loss profit, special consequential punitive, exemplary, incidental or indirect damages of any kind resulting from any delay/ non-payment/ under payment or non-delivery

8) REFUND POLICY — Claim of refund cannot be effected until the customer submits:

  • Valid Id to prove that he/she is the remitter.
  • Original TT (Telegraphic Transfer) application counterfoil.
  • The Exchange has received definite advice from their correspondents that the TT (Telegraphic Transfer) is unpaid and the original instructions have been cancelled,

AI Dhahery Money Exchange will not be liable due to any of the following circumstance:

  • If the Exchange is prevented from doing so by the Court order or other Government actions or origination institution/ correspondent institution/paying Institution.
  • If the customer or the beneficiary is under the sanctions of OFAC, UN,EU or In Central Bank of the UAE list.

9) The customer confirms that funds for this remittance are made available from legal sources, Allowed as per the UAE laws. The remittance is not used to finance any kind of terrorism/ Money laundering activity.

10) The remittance is subject to due diligence measures advised by the Central Bank of the UAE. The customer undertakes to provide further relevant support details/documents. If the required at any time by or Audit Dept., AML Unit or the Correspondent Bank.

11) Submit to the limitations of applicable law, we may, at any time, add, change or remove any of the terms and conditions.

12) Penalties and Fees may be levied by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.

13) Foreign Exchange & Remittance product /service may be affected by changes in foreign currency exchange rates.

14) The customer need to understand that the actual time to complete a transaction may differ from estimates due to increased scrutiny of transactions by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.

15) For any customer complain & suggestion, please e-mail: complaint@aIdhaheryexchange.com or Call +971-42213211

16) For more information please visit our website:- www.aldhaheryexchange.com